FAQ / User License


PaintTool SAI - FAQ

User License
Q.Cannot open my license certificate file (sai-01xxxxxxxxxx.slc).
You don't need to 'open' license certificate file(sai-01xxxxxxxxxx.slc), SAI automatically recognize user's license information if the license certificate file is located in SAI installed folder.




Q.Software cannot recognize my license certificate file.
Q.I installed my license certificate file, but trial period message doesn't disappear yet.
Q.I installed my license certificate file, but license information is still 'License: Trial'.
If the license certificate file not recognized, considerable reasons are

- The license certificate file ("sai-01xxxxxxxxxx.slc") not located in SAI installation folder.
SAI installation folder includes all of application files and you can find this folder with "Search Target"(Windows XP) button or "Open File Location"(Windows Vista) button in property (right clicking menu) of desktop shortcut icon of SAI, you need to put the license certificate file in this folder.

- Inputted System ID was wrong.
If the license certificate file contains bad System ID, SAI simply ignore this wrong license certificate file. You need to input your own System ID for downloading the license certificate file, your own System ID is shown [Others]>[System ID] menu of this application.

'Certificate Download Password' is written in the mail that you received after order completion, and never type 'Password Character Type' fields written in the mail.

- After the license certificate file was placed in SAI installation folder, without restarting SAI application.
The license certificate file is recognized at the application starting, so after you placed the license certificate file, you need to restart all of SAI applications again, but you don't need to restart Windows.

- Software package ("sai-1.0.x.zip") wasn't extracted (only for Ver.1.0.x).
You may use software package ("sai-1.0.x.zip") without extract all files in package, and accessed compressed application directly. If you use Windows XP or later, you can extract sai-1.x.x.zip with right-click menu, or on other versions of Windows, you need to use some archiver software which support Zip format extraction.

We sometimes receive questions how to 'open' the license certificate file, but if the license certificate file was placed same location of SAI installation folder, SAI recognize the license information automatically, then you don't need to 'open' the license certificate file.

Reference:
Q. Cannot open my license certificate file (sai-01xxxxxxxxxx.slc).


Q.I installed my license certificate file just like described in the installation instruction on SAI's page, but trial message doesn't disappear yet.
Actually installation process for the license certificate file is wrong, please look below topics more carefully.

Q. Software cannot recognize my license certificate file.


Q.What is System ID? I couldn't find it at all.
Development version before Ver.1.0.0. has no System ID menu, this is for production version of SAI. If you use Ver.1.0.0 or later, you can find it in [Others] > [System ID], please download SAI Ver.1.0.0 or later.


Q.I use previous version of SAI that released before Ver.1.0.0. but this cannot recognize my license certificate file.
Q.I use previous version of SAI that released before Ver.1.0.0. I installed license certificate file but Trial message doesn't disappear.
Development version before Ver.1.0.0 don't recognize any license certificate files, this future is supported Ver.1.0.0. or later, please download SAI Ver.1.0.0. or later.


Q.Can I use SAI application without network connection.
Yes, you can download the license certificate file for not network connected PC via network connected PC.
Please input the 'System ID' of the PC that is NOT connected to network , then you can copy and install the license certificate file to SAI folder via USB memory etc. If you want to order the software license and install it at same time, you can do like following instructions. More details for downloading the license certificate file is written in 'Download Software License Certificate File' page.

(*) After installation of SAI is completed:
1. [the PC without net]Run the SAI and select the menu 'Others' - 'System ID', note the displayed System ID.
2. [the PC with net] Purchase SAI license and receive 'Information About Your Software License' e-mail.
3. [the PC with net] Download the license certificate file by noted System ID and mailed license no and downloading password.
4. [the PC with net] Copy the downloaded license certificate file to USB memory etc.
5. [the PC without net]Copy this file to the SAI installation folder via USB memory etc.

If only for trial use you don't have to connect your PC to network at all.


Q.When I change my PC, I should buy new software license again?
Q.When I reinstall the Windows OS, I should buy new software license again?
No, you don't need to order the license again, once you ordered user license, you already receive license no. and password for downloading the license certificate file, when you change your PC or reinstall your OS, you can use same license no. and password for downloading the new license certificate file.


Q.I renewed my PC, how to use the SAI on new PC?
Q.I reinstalled the Windows OS on my PC, how I can use the SAI again?
First please install the fullset of SAI, and next download and install the new license certificate file again.

Download Software License Certificate File

Reference:
Q. When I change my PC, I should buy new software license again?
Q. When I reinstall the Windows OS, I should buy new software license again?


Q.When new version of SAI released, I should buy new software license again?
If same major no. of SAI Ver.1.x.x (example, Ver.1.1.0, Ver.1.5.0, etc...) you don't need to order the license again, but in future if upper major version of SAI like Ver.2.x.x will be released, you will need upgrade fee(this will be lower cost than ordering again), we think. but currently we have no more decision or plan about them.


Q.I already installed my license certificate file and using SAI, but suddenly trial period has been shown again.
When you exchanged some devices on your PC, System ID is changing for the license certificate file. Please input new System ID to online form and download new license certificate file for your PC.

Another case if the SAI is installed to the browser's cache folder, the license file will be removed by browser software, for this case please check following topics.
Q. I already registered the SAI, but suddenly trial period has been shown again.


Q.The error message 'The System ID in software license certificate is wrong.' is shown and trial period has been shown again.
The 'System ID' written in the license certificate file is same to that you entered for downloading this file. If the 'System ID' written in the license certificate file is different from your current using PC, SAI consider the license file is incorrect, so the trial limitation won't be removed.

Please enter the 'System ID' of your current using PC, and download the new license certificate file again.

Download Software License Certificate File


Q.I want to try the software before ordering, is there any trial version of this software?
You can find trial version of this software from [Download & Installation] section, if the license informations is not found, this software will work as trial mode.


Q.In 'Reissue of User License Information' page, the error message that says 'Confirmation No.' is wrong has been shown and I cannot proceed.
If you close the 'Reissue of User License Information' page before reissue is completed, the confirmation no. become invalid, thus please keep open the '2. E-mail address confirmation' page and input the confirmation no. that you received by e-mail.

If you didn't close the reissue page, but this error is still shown, it may be browser application problems, please retry with other browser software.


Q.How can I change my registered user informations?
To change the registered user information, please send the e-mail with following informations to the online shop support. If these informations written in request e-mail is incorrect or not enough to identify oneself, or the informations that entered in purchasing was not correct or didn't have enough capability of identify oneself, we cannot accept this request.

Subject
- The subject of e-mail should be 'Request to change the registered informations' or be enough understanding title for changing request of registered informations.

Required Informations (*)If there is mind hit in plurals, please enumerate all of them.
- New e-mail address (e-mail address of phone cannot valid) and your name and address. (If some of these informations aren't changed, you don't have to write about not changed items.)
- Your registered e-mail address.
- Your registered user name.
- Your registered address. (Please present all parts of your address. e.g: Address, City, State, Country)

If you have forgotten the registered e-mail address, please send us one of following informations.
- Software License No. (The license certificate filename is same to this no.)
- Invoice ID.


Q.I lost my user license no. and my downloading password for license certificate file.
If you can receive e-mails by registered address, please use the 'Reissue of User License Information' page.

If you cannot receive e-mails by registered address, we will modify the registered user informations, please contact to the online shop support with following informations. Although if these informations that is sent to online shop support is incorrect or not enough to identify, or registered informations was not correct or not enough to identify, we cannot accept to change these informations.

Subject
- The subject of e-mail should be 'Request to change the registered e-mail address' or be enough understanding title for changing request of registered e-mail address.

Required Informations (*)If there is mind hit in plurals, please enumerate all of them.
- New e-mail address (e-mail address of phone cannot valid)
- Your registered e-mail address.
- Your registered user name.
- Your registered address. (Please present all parts of your address. e.g: Address, City, State, Country)

If you have forgotten the registered e-mail address, please send us one of following informations.
- Software License No. (The license certificate filename is same to this no.)
- Invoice ID.

After the request is complete, you will receive the e-mail from us that says registered informations has changed, then you can use the 'Reissue of User License Information' page for reissue your user license no. and downloading password.


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