Q.SAI application suddenly become missing and I cannot run it.
Q.SAI application sometimes disappear from my machine automatically.
Q.The error message 'This application has failed to start because sfl.dll was not found, ...' was shown.
Q.The warning message 'The publisher could not be verified. Are you sure you want to run this software?' was shown.
Q.My machine failed to open SAI's help file.
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These problem occurs in Ver.1.1.x.
It seems that SAI was installed in the cache folder for web browser, each files in the cache folder are deleted regularly, therefore the SAI application file is deleted too, additionally applications in this cache folder are limited in execution because of Windows security protection.
When the SAI installer is started, The displayed 'SAI installation folder' points the installer's location, so if you run the installer directly from downloading link of web browser, the installer is located in the web browser's cache folder. In this case, of cource default installation folder points this cache folder, and if you continue installation without changing this location, SAI will be installed in the web browser's cache folder.
If you want to install SAI directly from web browser's link, please make sure to select the folder that you created yourself for these applications (for example C:\Tools\).
We recommend once downloading the installer as a local file and running this installer after copying to the folder that you want to install SAI.
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Q.I deleted SAI application by mistake, what I should do?
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Q.I use Apple Macintosh, and I cannot install SAI.
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SAI is Windows application and not run on Macintosh.
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Q.Brush or other tools are missing in application.
Q.I created my own custom brush, but I cannot save them.
Q.Bristle shapes(like Round, Flat etc.) or brush textures or paper textures aren't shown on dropdown list.
Q.Any presets on new canvas dialog are missing.
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These problem occurs in Ver.1.0.x.
Considerable reasons are:
- Software package ("sai-1.0.x.zip") wasn't extracted.
You may use software package ("sai-1.0.x.zip") without extract all files in package, and accessing Zip compressed application directly. If you use Windows XP or later, you can extract sai-1.0.x.zip with right-click menu, or on other versions of Windows, you need to use some archiver software supporting Zip format extraction.
- Only update package ("sai-1.0.xupd.zip") was used alone.
You may use update package ("sai-1.0.xupd.zip") alone, this package is for overwriting on previous installed package and not include any brushes or textures, additionally tool folder is not created so any settings for tools aren't saved. please download and install [Full] package.
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Q.Colors on my swatch doesn't saved.
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These problem occurs in Ver.1.0.x.
You may use software package ("sai-1.0.x.zip") without extract all files in package, and accessed compressed application directly. If you use Windows XP or later, you can extract sai-1.0.x.zip with right-click menu, or on other versions of Windows, you need to use some archiver software which support Zip format extraction.
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Q.Security warning 'The publisher could not be verified. Are you sure you want to run this software?' message is shown (only Ver.1.0.x).
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Q.Cannot show help files (Only Ver.1.0.x).
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Computers that using Windows XP SP2 or later, help files downloaded from networks is blocked by OS. you can unlock this restriction like below.
1. Open SAI installed folder.
2. Right click on file named help.chm or help (File type: Compiled Windows HTML Help files).
3. Select [Properties] on right click menu.
4. Click [Unblock] button on the [General] page.
About SAI Ver.1.1.x.
This problem occurs when SAI is installed in the cache folder of web browser, please refer below topics.
 Q. My machine failed to open help file of this software. (Ver.1.1.x)
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