FAQ / Ordering


PaintTool SAI - FAQ

Ordering
Q. In purchasing I received 'Confirmation No.' by e-mail, but I wonder how to use it.
The input box for this 'Confirmation No.' is in the '3. Confirm Email Address' page of purchasing, please proceed by entering it to this input box. If you closed this page before entering 'Confirmation No.', please redo purchasing at the first page.


Q. In purchasing the error message is shown that 'Confirmation No.' is wrong and I cannot proceed.
If the purchasing page is closed before entering 'Confirmation No.', the confirmation no. become invalid. Please input this no. that you received by email with keeping open the '3. Confirm Email Address' page during purchasing.

If you didn't close the '3. Confirm Email Address' page, but the error message is still shown. It may be your browser software have problems. In this case please try purchasing by other browser software.


Q. Is there any other palyment method except Paypal?
For foreign customers outside Japan, we only accept the order by Paypal, and currently we have no plan to add new order means.


Q. Is this software sold on any shop?
Q. Is this software sold as any actual packages like CD-ROM?
Any store based sales or delivery order with actual package like CD-ROM is not supported, this software is only download sales from online.


Q. Should I input real name and address for ordering information?
We provide web based form to reissue the software license information, this is for users who lost their software license information by some trouble, but you can only use this web-form with same email address when you ordered SAI. If you change email address you cannot use this web-form by new address, of course we accept changing registered email address, but both inputted name and address on ordering are used to confirm each customer identification, so if these information was incorrect, we cannot accept to change registered email address, therefore we recommend to input these information correctly. Although if you never need to any reissue of your software license information, you can input unsuitable name or address information.

Please notice if you didn't input correct name and address for identification, we cannot check users identity, thus we cannot accept change registered information anyway.

Reference:
Q. I lost my software license number and certificate download password.


Q. I ordered software license, but I don't received the production version of SAI.
If you order this application, any actual packaged version of SAI isn't sent. You will receive email including the password for your software license certificate to run this software as production version, and other related files of SAI can be downloadable from [Download & Installation] section in SAI product page.


Q. I ordered software license, but I don't received any actual package of SAI.
If you order this application, any packaged version of SAI like CD-ROM or other media isn't shipped. You will receive email including the password for your software license certificate to run this software as production version, some mail service misunderstand this mail as SPAM so please check your e-mails carefully, and other related files of SAI can be downloadable from [Download & Installation] section in SAI product page.


This site designed for Internet Explorer 8, Firefox 3, Chrome 7, Safari 5 and Opera 10,
and require display environment over 1024x768 32bit true color.
Please do not use materials on this site without permission.