Q.In purchasing I received 'Confirmation No.' by e-mail, but I wonder how to use it.|
The input box for this 'Confirmation No.' is in the '3. Confirm Email Address' page of purchasing, please proceed by entering it to this input box. If you closed this page before entering 'Confirmation No.', please redo purchasing at the first page.
Q.In purchasing the error message is shown that 'Confirmation No.' is wrong and I cannot proceed.|
If the purchasing page is closed before entering 'Confirmation No.', the confirmation no. become invalid. Please input this no. that you received by e-mail with keeping open the '3. Confirm Email Address' page during purchasing.
If you didn't close the '3. Confirm Email Address' page, but the error message is still shown. It may be your browser software have problems. In this case please try purchasing by other browser software.
Q.Is there any other palyment method except Paypal?|
For foreign customers outside Japan, we only accept the order by Paypal, and currently we have no plan to add new order means.
Q.Is this software sold on any shop?|
Q.Is this software sold as any actual packages like CD-ROM?
Any store based sales or delivery order with actual package like CD-ROM is not supported, this software is only download sales from online.
Q.Should I input real name and address for ordering information?|
We provide web based form to reissue the license certificate file downloading password, this is for users who lost their license certificate file downloading information by trouble, but you can only use this web-form with same e-mail address when you ordered SAI. If you change e-mail address you cannot use this web-form by new address, of course we accept changing registered e-mail informations, but both inputted name and address on ordering are used to confirm each customer identification, so if these information was incorrect, we cannot accept to change registered e-mail address, therefore we recommend to input these informations correctly. Although if you never need to any reissue of license certificate file downloading password, you can input unsuitable name or address information.
Please notice if you didn't input correct name and address for identification, we cannot check users identity, thus we cannot accept change registered informations anyway.
Q. I lost my user license no. and my downloading password for license certificate file.
Q.I ordered software license, but I don't received the production version of SAI.|
If you order this application, any actual packaged version of SAI isn't sent. You will receive e-mail including the password for your license certificate file to run this software as production version, and other related files of SAI can be downloadable from [Download & Installation] section in SAI product page
Q.I ordered software license, but I don't received any actual package of SAI.|
If you order this application, any packaged version of SAI like CD-ROM or other media isn't shipped. You will receive e-mail including the password for your license certificate file to run this software as production version, some mail service misunderstand this mail as SPAM so please check your e-mails carefully, and other related files of SAI can be downloadable from [Download & Installation] section in SAI product page